Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Your order will be shipped via UPS or other courier service. There is no markup on the shipping fees on our end, you will only be charged the fee that UPS charges. You also have the option to have your order picked up by your own courier service. We offer a 24 hour pick up service to the courier/delivery company of your choice.

Which payment methods are accepted in the Online Shop?

Prices are in USD. Your payment can be processed on American Express, Pay Pal, Visa, MasterCard.

How long will delivery take?

Courier delivery in North America will take approximately 5-7 days on average after your payment has been processed. Overseas orders may take several days longer depending on the type of service used to ship your order. Delivery charges and estimated timelines are provided in advance of shipping your order. If you wish us to expedite your order, shipping quotes can be provided so you can choose the delivery timeline and cost. Once y0our order is picked up, we will email you a tracking number for your reference.

How secure is shopping in the Online Shop? Is my data protected?

Your data is safe in our On Line Shop. We keep all customers and purchase/payment information completely confidential. If you prefer to contact me directly and provide your purchase information over the telephone, please just email me at info@NecklaceVault.com. You can be 100% assured that we do not sell or share any customer information, lists or contacts.

What exactly happens after ordering?

Once you have made payment for your purchase, including shipping fees, we will have your package boxed and ready to ship in 2-3 business days. Shipping takes approximately 5-7 days depending on the class of service (air freight versus ground—ground is of course less expensive).

Do I receive an invoice for my order?

You will receive an invoice for your purchase. Check your Spam or Junk folders in case you don’t see it in your inbox.

NeckLaceVault

Palace Place Toronto, ON

Prices Available Upon Request. For all inquiries please email us at: Info@NeckLaceVault.com. If you’d like to take a closer look at a piece, or discuss in further detail, please just let us know and we can arrange an appointment via Whatsapp or Skype (call or video).